Years of secondary education
Adrian Thompson
Customer Service Representative
Kingston
Summary
To use my computer and analytical skills to advance the mission and vision of the organization, while sharpening my team building skills with the aim of developing appropriate work ethic that can be easily transferable to my future career.
Overview
7
7
11
11
Certifications
Work History
Customer Service Representative
Hinduja Global Solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Chat Agent
ITel BPO
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Education
High School Diploma -
Excelsior High School
09.2012 - 06.2019
Skills
Troubleshooting and Researchundefined
Certification
English Language
Affiliations
ACTIVITY: Member of the Prefect Body, Volley Ball Team Member, Excelsior Key Club Member
Additional Information
Omar lynch
Assistant Manager
Hinduja Global Solutions
Tel # (876) 796-2191
Derrick McKenzie
Advanced Structure Engineer
Innovative Corporate Solutions
Tel # (876) 588-4827
Timeline
High School Diploma -
Excelsior High School
09.2012 - 06.2019
Customer Service Representative
Hinduja Global Solutions
Chat Agent
ITel BPO
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