Summary
Overview
Work History
Education
Timeline
Skills
Generic

ADonna Dixon-Allen

Santa Cruz

Summary

Dedicated professional with a Social Work degree and over six years as a Guidance Counsellor. Expertise in engaging diverse clients, assessing needs, and providing tailored solutions. Proficient in conflict resolution and customer service, with strong attention to detail. Aiming to enhance customer experience as a Branch Services Representative at NCB.

Overview

10
10
years of professional experience

Work History

Guidance Counsellor

Ministry of Education
01.2019 - Current

Conduct individual and group counseling sessions.

Assess students’ needs and create action plans.

Facilitate conflict resolution and mediation among students.

Provide guidance on academic and career planning.

Collaborate with teachers and parents to support student success.

Implement programs for social-emotional learning.

Conduct workshops on financial literacy and life skills.

Maintain accurate records of student interactions.

Guidance Counsellor (Temporary)

Ministry of Education
09.2017 - 05.2018
  • Enhanced student emotional well-being by providing individual and group counseling sessions.
  • Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
  • Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
  • Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.

Social Worker

Sandals Foundation
04.2016 - 08.2016
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Social Worker (Volunteer)

Victim Support Unit
04.2015 - 08.2016
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.

Education

Bachelor of Science - Social Work

Northern Caribbean University
Mandeville
08.2024

Timeline

Guidance Counsellor

Ministry of Education
01.2019 - Current

Guidance Counsellor (Temporary)

Ministry of Education
09.2017 - 05.2018

Social Worker

Sandals Foundation
04.2016 - 08.2016

Social Worker (Volunteer)

Victim Support Unit
04.2015 - 08.2016

Bachelor of Science - Social Work

Northern Caribbean University

Skills

    Communication

    Customer Service

    Confidentiality

    Problem-solving

    Attention to Detail

    Relationship Building

    Adaptability

    Team Collaboration

    Time Management

ADonna Dixon-Allen