Dedicated professional with a Social Work degree and over six years as a Guidance Counsellor. Expertise in engaging diverse clients, assessing needs, and providing tailored solutions. Proficient in conflict resolution and customer service, with strong attention to detail. Aiming to enhance customer experience as a Branch Services Representative at NCB.
Conduct individual and group counseling sessions.
Assess students’ needs and create action plans.
Facilitate conflict resolution and mediation among students.
Provide guidance on academic and career planning.
Collaborate with teachers and parents to support student success.
Implement programs for social-emotional learning.
Conduct workshops on financial literacy and life skills.
Maintain accurate records of student interactions.
Communication
Customer Service
Confidentiality
Problem-solving
Attention to Detail
Relationship Building
Adaptability
Team Collaboration
Time Management