Ackelia Thompson
9 Twefix Crescent Zadie Gardens
Summary
Motivated individual who possesses a strong work ethics and the ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sutherland Global Service
12.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Project Manager Intern
Bureau Of Gender Affairs
06.2021 - 09.2023
- Assisted in conducting post-project evaluations to identify areas for improvement and implement best practices moving forward.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Contributed to successful project outcomes by providing valuable input during planning, execution, monitoring, controlling, and closure phases.
- Prepared and filed documents and collected data to track performance and efficiency.
- Worked with senior project managers to assist with day-to-day functions.
Education
High School Diploma -
Merl Grove High School
77 Constant Spring Rd 05.2001 -
Skills
Customer Relations
Excellent Communication
Call Center Operations
Report Preparation
Critical Thinking
Analytical Skills
Project management abilities
Reference
Acting Senior Director- Bureau of Gender Affairs, Kingston| Sharon Coburn- Robinson|1876-754-8577
Senior Human Resource Manager, Private Security Regulation Authority, Kingston| Sandra Dixon| 1876-812-4705
Timeline
Customer Service Representative
Sutherland Global Service
12.2022 - 03.2024
Assistant Project Manager Intern
Bureau Of Gender Affairs
06.2021 - 09.2023
High School Diploma -
Merl Grove High School
05.2001 -