Abrom Alexander
North Las Vegas
Summary
Innovative, diligent, and results-driven professional with a proven record of success in leading technology initiatives and streamlining business operations for profitability. Recognized consistently for superior performance and creative problem-solving abilities. Possessing well-developed qualifications from diverse experience in project management, sales and marketing, general management, and operations management. Demonstrating in-depth knowledge of real estate and telecommunications business processes. An analytical thinker and problem solver with strong team leadership and supervisory skills, as well as excellent communication and interpersonal abilities. Accustomed to developing effective client relations and ensuring customer satisfaction.
Overview
19
19
years of professional experience
Work History
Appointment Setter
American Solar
01.2020 - 09.2024
- Pre-qualify property using Google maps
- Pre-qualify prospect
- Educate the prospect
- Set appointment for sales team
- Follow-up if necessary
Customer Care Representative
Alivi Health
08.2010 - 11.2019
- Handle inbound calls from health plan members, regarding transportation services offered by our health plan.
• Meet or exceed productivity metric goals for AHT, QA, CPH, & CSACS
• ollow all HIPAA and compliance protocols to ensure protection of all members protected health info.
• Escalate transportation & customer service concerns to leadership as necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Telemarketer
Justasson Market Intelligence
03.2006 - 07.2010
- Work on outbound/Inbound campaigns from home office
- Always in top 3 for production (Lead-Sales)
- Fundraising, Lead Generation, Alarm and Local Internet/Cable Sales
Education
Master of Science - Mental Health
University of Generous Knowledge
Reston, VA06-1996
Certificate - Functions of Supervision
Alberta Vocational Centre
Calgary, ABCertificate - Building Service Worker
Alberta Vocational Centre
Calgary, ABDiploma - Professional Property Management
National College of Property Management
Norcross, GASkills
- Five9
- Vici dial
- Ytel
- Zoiper
- Xlite
- Salesforce
- Hubspot CRM
- Internet Savvy
- MS Office
- Operations Manager
- Telephone etiquette
- Positive attitude
- High-volume call environments
Areas Of Interest
- CSR
- RECRUITING
- TRAINING
Timeline
Appointment Setter
American Solar
01.2020 - 09.2024
Customer Care Representative
Alivi Health
08.2010 - 11.2019
Telemarketer
Justasson Market Intelligence
03.2006 - 07.2010
Certificate - Functions of Supervision
Alberta Vocational Centre
Certificate - Building Service Worker
Alberta Vocational Centre
Diploma - Professional Property Management
National College of Property Management
Master of Science - Mental Health
University of Generous Knowledge
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