Abigail Ruddock
Montego Bay,St. James
Summary
Customer Service Representative bringing top-notch skills in oral communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland Global Solutions
02.2022 - 06.2023
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Ibex
01.2021 - 04.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Took more than 150 calls per day.
Direct Sales Agent
Digicel
11.2020 - 01.2021
- Met customers in homes and businesses to discuss and demonstrate products.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Classroom Teacher's Aide
National Youth Service
07.2018 - 07.2018
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in recess environments.
Education
Diploma -
Old Harbour High School
Old HarbourAssociate of Business Administration -
University of The Commonwealth Caribbean
JamaicaCurrent
Skills
- Professional and Friendly
- Careful and Active Listener
- Time Management
- Microsoft Word, Excel, and PowerPoint
- Writing Skills
- Professional telephone demeanor
- Complaint resolution
- Call Management
Certification
Caribbean Secondary Education Certificate
- Electronic and Document Preparation and Management - Grade1
- English Language – Grade 2
- Principles of Business – Grade 2
- Social Studies – Grade 3
Heart Trust / NTA
- Customer Service Levels 1 and 2
Timeline
Customer Service Representative
Sutherland Global Solutions
02.2022 - 06.2023
Customer Service Representative
Ibex
01.2021 - 04.2022
Direct Sales Agent
Digicel
11.2020 - 01.2021
Classroom Teacher's Aide
National Youth Service
07.2018 - 07.2018
Diploma -
Old Harbour High School
Associate of Business Administration -
University of The Commonwealth Caribbean
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