Abigail Plummer

Contributes to the achievement of the objectives and targets of the Branch by delivering high quality services to in-branch customers

· Validates the service needs of the customers and executes a variety of transactions such as the preparation of Manager’s Cheques, Drafts and wire transfers and the encashment of instruments which cannot be processed at the alternate channels

· Promotes the use of alternative service channels and encourages migration to the automated options

· Receives and responds to over the counter customer enquiries

· Engages customers to determine their unmet needs for other banking services and products

· Initiates the referral and follow up processes to facilitate the sales of other products or the access to value added services

· Collates information for updating performance dashboards

• Make journal entries for zero rated, exempt and tax withheld transactions
• Perform daily and monthly reconciliation of all bank accounts
• Make payments via company's bank accounts
• Recorded financial transactions into the general ledger system accurately and efficiently
• Maintained organized filing systems for all accounting documents and records
• Processed payroll for employees in a timely manner
• Reviewed vendor invoices for accuracy prior to payment processing

• Posted invoices
• Assisted in bank reconciliations
• Filed returns
• Write checks

• Documented customer information
• Answered incoming calls promptly and professionally, routing messages as needed

• Organized and kept stock of inventory
• Assisted in payroll
• Gained experience in data entry and record-keeping during my time as a volunteer