

Dynamic professional with a proven track record at Busch Gardens, excelling in team leadership and employee performance management. Skilled in records management and issue resolution, I effectively supervised operations, enhancing delivery accuracy and guest satisfaction. Committed to fostering a motivated workforce while driving operational efficiency.
Supervise the receiving, storage and delivery of products to Busch Gardens and Water Country USA.
Conduct daily pick tickets and review pull and delivery accuracy with employees.
Assist employees with stocking and rotation.
Coach and manage daily work schedules.
Supervise the team and overall operations.
Review daily checklist for vehicle and equipment.
Resolve guest complaints.
Reorganise, categorized and maintain physical personnel files in accordance with the company.
Updated and audited employee payroll record in Microsoft Excel and attendance logs to ensure salary processing.
Accurately inputting hours worked, deductions and employee update in payroll systems.
Records management
Training and mentoring
Sales support
Employee performance management
Employee motivation and discipline
Personnel management
Issue resolution
Task delegation
Team building
Staff motivation and discipline
Customer service
Business administration
Attention to detail
Human resources management
Verbal and written communication
Relationship building
Analytical thinking
Team leadership