Abigail Grant
FT LAUDERDALE
Summary
Developed key problem-solving and communication skills in fast-paced environment, with focus on resolving complex issues efficiently. Skilled in analyzing situations, identifying root causes, and implementing effective solutions. Seeking to transition into new field where these transferrable skills can drive positive outcomes and improvements.
Overview
3
3
years of professional experience
Work History
Resolution Specialist
Holland America Line
Remote
11.2024 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided training and support to new team members on resolution protocols and best practices.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
Cruise Reservation Agent
Arise
Remote
04.2023 - 10.2024
- Handled inquiries and resolved issues with a focus on customer satisfaction.
- Processed cancellations and modifications promptly, minimizing disruption for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Sales Agent
HotelPlanner
REMOTE
12.2022 - 09.2023
- Developed knowledge of hotel offerings and pricing structures to provide tailored recommendations.
- Adapted quickly to changing client needs, providing timely solutions for reservations.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
High School Diploma -
Penn Foster High School
Remote05-2021
Skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Excellent communication
- Active listening
- Adaptability and flexibility
Timeline
Resolution Specialist
Holland America Line
11.2024 - 01.2026
Cruise Reservation Agent
Arise
04.2023 - 10.2024
Sales Agent
HotelPlanner
12.2022 - 09.2023
High School Diploma -
Penn Foster High School