Summary
Overview
Work History
Education
Skills
Cover Letter
References
Hobbies and Interests
Timeline
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Abi-Gaye Johnson

Montego Bay

Summary

Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in Microsoft tools and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.

Overview

6
6
years of professional experience

Work History

Email & Escalation Account Coordinator/Level 3

  • Processing orders, handling pre-prod process, answering questions, managing clarify and out of stock notifications, working with factory expeditors/shipping and quality team, providing info to customers, opening/closing service requests

Supervisor

Radius Global Solutions
03.2021
  • Planning and establishing quality schedules, monitoring performance of quality control systems, identifying quality problems and recommending solutions

Senor Customer Service Coordinator (Key Accounts) level 2

National Pen (Gold Star)
05.2023 - 09.2023
  • Working on Deluxe Orders/IBM Portal, Staples Inbox/Working Staples Orders, reviewing/releasing orders, handling accounts with special pricing, working on spec samples/fees, handling split ship orders, and more

Customer Service Coordinator 1

National Pen (Gold Star)
03.2022 - 07.2022
  • Reviewing orders for accuracy, handling quantities, escalating issues, ensuring customer product matches their request

Level 1 and 2 Customer/Technical Support Agent

Radius Global Solutions
01.2020 - 01.2021
  • Checking and resolving customer problems, referring unresolved grievances, assisting with technical issues

Email/Chat Support Representative

Radius Global Solutions
01.2019 - 01.2020
  • Assisting diners with reservations, assisting with rewards programs via email

Clerical Assistant

Friendship Primary and Infant School
01.2018 - 01.2019
  • Preparing invoices, reports, memos, letters, and other documents, answering phone calls, attending meetings, greeting visitors, reading and analyzing incoming memos, filing and retrieving corporate documents

Education

B.Sc. Business Administration majoring Information System Management -

The University of the Commonwealth Caribbean (UCC)

Certification for Health Care Assistant/Nursing Assistant -

Bryans Nursing Academy
12.2017

High School Diploma -

Godfrey Stewart High School
12.2014

Skills

  • Good Communications Skills
  • Inter-Personal Relationship
  • Organizational Skill
  • Graphic Design
  • Web Page design
  • Basic Programming Design
  • Initiative
  • Writing and typing Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Quality Control
  • Customer Service
  • Social Media Management
  • Client Relations
  • Relationship Building
  • Troubleshooting and Problem Resolution
  • Research Expertise
  • Account Oversight

Cover Letter

Dear Sir/Madam: I hereby apply for the vacant position that was advertised. My strong technical skills, education and experience in customer service make me a suitable candidate for this position. I have acquired a comprehensive knowledge of person and health care and its applications. My years of working experience have helped me to possess strong communication and organizational skills, coupled with excellent time management with an aim of accomplishing my objectives. Over my working life, I have developed the necessary skills and experience in becoming a confident person with strong work ethics. I can adapt to a fast-going environment and apply new techniques to provide exceptional results that are in accordance with any workplace regulation. My resume goes into more detail about my daily job functions and achievements during my tenure at various companies. However, I believe that the above-mentioned skills and ability enabled me to perform the duties required for this position. It would be my pleasure to join the team and use my skills to create an efficient and seamless office environment for your executives. I can meet and exceed the expectations for this role. I look forward to further discussing my contribution to your organization and its continued success. Feel free to contact me at the above relevant information. Thank you for your time and consideration. Sincerely, Abi-Gaye Johnson

References

  • Mr. Cheddy Chisholm, Principal, Friendship District, Friendship P.O. Westmoreland, Jamaica, 1-876-397-5949
  • Mr. Jermaine Adams, Jamaica Constabulary Force Counter Terrorism and Organized Crime, 36 ¼ u Upper Waterloo Rd Kgn 10 Jamaica, 1-876-997-7735

Hobbies and Interests

  • Cooking
  • Design Posters, Certificate, etc.
  • Create Social Media Business Pages
  • Entry level cloud security

Timeline

Senor Customer Service Coordinator (Key Accounts) level 2

National Pen (Gold Star)
05.2023 - 09.2023

Customer Service Coordinator 1

National Pen (Gold Star)
03.2022 - 07.2022

Supervisor

Radius Global Solutions
03.2021

Level 1 and 2 Customer/Technical Support Agent

Radius Global Solutions
01.2020 - 01.2021

Email/Chat Support Representative

Radius Global Solutions
01.2019 - 01.2020

Clerical Assistant

Friendship Primary and Infant School
01.2018 - 01.2019

Email & Escalation Account Coordinator/Level 3

B.Sc. Business Administration majoring Information System Management -

The University of the Commonwealth Caribbean (UCC)

Certification for Health Care Assistant/Nursing Assistant -

Bryans Nursing Academy

High School Diploma -

Godfrey Stewart High School
Abi-Gaye Johnson