Abby-Gail Newman
Fort Pierce ,Florida
Summary
Hardworking Customer Service Representative with 2 years of experience working with medical insurance. Trained in project and time management with extensive knowledge of pharmacy,claims and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Soldier/E1
US Army
South Carolina(Fort Jackson)
05.2024 - 07.2024
- Upheld code of conduct and maintained professionalism in stressful situations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Prepared and submitted personnel, ordnance and operational reports.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
Customer Service Representative
VitaCare
Remote
03.2022 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Customer Service Representative
Strategic Financial
01.2021 - 02.2022
- Take inbound calls assisting clients with questions and concerns in regards to their program such as making payment adjustments, updating banking information, providing litigation information and providing estimates for settling their debts.
- First Call resolution by actively listening and providing client with accurate information.
- Educate on inform client on the overall process and procedures of the debt resolution program.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Maximus
01.2020 - 10.2020
- Offered advice and assistance to respondents, paying attention to special needs or wants.
- Responded to respondents requests for products, services and company information.
- Maintained respondents satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended completing the 2020 Census to respondents, thoroughly explaining details.
- Answered respondent telephone calls promptly to avoid on-hold wait times.
- I assisted respondents in completing the 2020 Census over the phone, accurately recording the information for each household.
Customer Service Representative
Sutherland
10.2017 - 12.2019
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with up to 70 calls in queue per minute.
- Assisted customers with finding doctors that are in network with their insurance plan and also appointing customers a Primary Care Physician.
- Assisted hospitals and doctors offices to understand why a claim was denied or paid out in that specific amount. Also resubmitted claim information for providers when a claim was denied incorrectly.
Education
Registered Pharmacy Technician
07.2023
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2016
Skills
- Medical terminology knowledge
- Professional telephone demeanor
- Quick learner
- Good listening skills
- Creative problem solving
- Retail store support
Timeline
Soldier/E1
US Army
05.2024 - 07.2024
Customer Service Representative
VitaCare
03.2022 - 12.2023
Customer Service Representative
Strategic Financial
01.2021 - 02.2022
Customer Service Representative
Maximus
01.2020 - 10.2020
Customer Service Representative
Sutherland
10.2017 - 12.2019
Registered Pharmacy Technician
High School Diploma -
Coral Glades High School