Aamir Gunter
Little London P.O
Summary
Customer service professional and team lead with extensive experience in complaint resolution and customer satisfaction enhancement. Proven track record of converting inquiries into sales while collaborating with teams to optimize order processing. Expertise in driving operational efficiency and fostering customer loyalty through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/ Team Leader
National Pen
St James
06.2020 - Current
- Resolved customer complaints with timely solutions and alternatives, strengthening customer loyalty.
- Addressed escalation requests from customers through phone and email, ensuring prompt resolutions.
- Managed high-priority tickets from management, leveraging problem-solving skills to achieve effective resolutions.
- Collaborated with vendor team to ensure accurate order processing, including pricing and design specifications.
- Reviewed orders on pens.com/perfectpen.com, ensuring correct design instructions for the art team.
- Obtained necessary approvals for orders to facilitate timely production and shipping.
- Communicated with production team to address queries that could delay operations, seeking effective solutions.
- Supported new hires on production floor by sharing product knowledge and motivating the team.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Expert
Centerfield
03.2019 - 03.2020
- Converted incoming calls into potential sales by informing customers about upgraded services.
Aimed to meet weekly sales targets through effective communication and persuasion.
Provided customers with detailed information on best internet and phone services available.
Encouraged acceptance of service upgrades by highlighting benefits and features. - Developed strong client relationships to enhance customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and trends.
- Collaborated with cross-functional teams to align sales strategies with company goals.
Customer Service Agent (Chat)
Conduent
03.2018 - 03.2019
- Assisted clients through rapid chat responses, addressing inquiries about products and services to enhance customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support for various products and services offered by the company.
- Documented customer interactions accurately in the ticketing system.
Customer Service Professional
Itel - BPO Solutions
05.2016 - 02.2018
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer issues promptly, ensuring high service standards and customer satisfaction.
- Assisted customers with product and service inquiries, contributing to overall satisfaction.
- Collaborated with team members to optimize service delivery and elevate customer experience.
- Achieved employee of the month award for March due to outstanding performance.
Customer Service Agent (CSA)
Xerox
10.2015 - 02.2016
- Managed customer interactions for Amazon, efficiently resolving transaction-related queries to enhance customer satisfaction.
- Addressed user concerns for Amazon.com, delivering exceptional customer service and fostering positive customer experiences.
Internship (MBCC)
NWC
01.2013 - 03.2013
- Familiarized with engineering environment and devices, enhancing understanding of field operations.
- Assisted supervisor in daily tasks and project execution, contributing to project progress.
- Learned operational procedures for devices, supporting effective application in projects.
Volunteer Work
NWC
01.2010 - 03.2010
- Collaborated with supervisor to learn and execute assigned tasks effectively.
- Assisted on multiple projects to clarify responsibilities and improve role understanding.
- Contributed to tasks that improved operational procedure knowledge and application.
Education
Certified Quality Analyst (BPO) Level 3 - Quality
Heart College of Innovation And Technology
St James01-2022
CSEC subjects - Mathematics, English A, Electronic Technology, Information Technology, Literature, Physics, Biology
Rusea’s High School
01-2010
Skills
- Order processing and complaint resolution
- Problem solving and customer engagement
- Production coordination and relationship management
- Floor support
- Quality assurance
- Customer relationship management
References
- Constable Brenton Wallace, Police Officer (22 years of service), JCF, 876-530-5351
- Angela Cormack, Principal, Mt Hermon Primary, 872-5576
Personal Information
Date of Birth: 03/13/93
Timeline
Customer Service Representative/ Team Leader
National Pen
06.2020 - Current
Sales Expert
Centerfield
03.2019 - 03.2020
Customer Service Agent (Chat)
Conduent
03.2018 - 03.2019
Customer Service Professional
Itel - BPO Solutions
05.2016 - 02.2018
Customer Service Agent (CSA)
Xerox
10.2015 - 02.2016
Internship (MBCC)
NWC
01.2013 - 03.2013
Volunteer Work
NWC
01.2010 - 03.2010
Certified Quality Analyst (BPO) Level 3 - Quality
Heart College of Innovation And Technology
CSEC subjects - Mathematics, English A, Electronic Technology, Information Technology, Literature, Physics, Biology
Rusea’s High School