Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Extracurricular Activities
Languages
Timeline
Generic

Dionne Ozeki

Project Management
Kingston & St. Andrew,Kingston

Summary

A dedicated and enthusiastic undergraduate student with a strong foundation in retail sales and customer service. Seeking to leverage my skills and experience to contribute to a dynamic team in a retail environment, while continuing my academic journey in Visual and Creative Arts at Sheridan College. Eager to provide exceptional service and operational excellence.

Overview

1
1
year of professional experience

Work History

Fashion Associate

Reitmans
05.2023 - Current
  • Provided exceptional customer service by assisting customers with product selections and addressing inquiries, leading to a 15% increase in customer satisfaction scores
  • Processed transactions accurately and efficiently using the point-of-sale system, handling cash, credit, and debit transactions
  • Assisted in visual merchandising and store layout changes, ensuring an attractive and organized sales floor
  • Managed inventory by conducting regular stock checks and coordinating with the stockroom team to replenish shelves
  • Trained and mentored new hires on company policies, procedures, and sales techniques, contributing to a more cohesive and knowledgeable team
  • Achieved monthly sales targets consistently, earning recognition as 'Employee of the Month' in October 2023
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Education

Bachelor of Visual and Creative Arts -

Sheridan College
04.2026

Skills

  • Customer Service: Strong ability to build rapport with customers and resolve issues promptly
  • Sales Techniques: Proficient in upselling and cross-selling, with a track record of meeting and exceeding sales goals
  • Communication: Excellent verbal and written communication skills; able to convey information clearly and effectively
  • Teamwork: Collaborative team player with experience in training and mentoring new employees
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), experienced with POS systems
  • Organizational Skills: Strong attention to detail, able to manage multiple tasks and priorities efficiently
  • Creative Skills: Strong background in visual arts and design principles, applied effectively to visual merchandising
  • Fashion styling
  • Creative Thinking
  • Excellent Written and Verbal Communication
  • Inventory and Stocking
  • Meeting Sales Goals

Volunteer Experience

Food Bank Volunteer, Brampton Food Bank, Brampton, ON, 09/2021, 08/2022, Assisted in organizing and distributing food donations to community members., Helped maintain a clean and safe environment for both volunteers and patrons., Developed strong organizational and communication skills through interaction with diverse groups of people.

References

Available upon request

Extracurricular Activities

Member, Sheridan College Retail Club: Participated in workshops and networking events focused on the retail industry. Event Coordinator, Sheridan College Business Society: Organized and managed events aimed at enhancing student engagement and professional development.

Languages

English
Native or Bilingual

Timeline

Fashion Associate

Reitmans
05.2023 - Current

Bachelor of Visual and Creative Arts -

Sheridan College

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Dionne OzekiProject Management