Sophia Morrison
Black River
Summary
Bar Owner with extensive experience in operational management and team leadership. Demonstrates expertise in supplier relationship management and inventory optimization, driving profitability and customer satisfaction. Skilled in effective communication and problem-solving, with a strong track record of process improvements. Additionally, provides reliable courier services, ensuring on-time delivery of packages.
Overview
7
7
years of professional experience
Work History
Courier service
Nostalgia courier service
11.2024 - Current
- Ship and deliver packages on time, which helped strengthen customer loyalty and boost repeat business.
- Order and ship merchandise for customers who are unable to do it themselves.
- Implemented a tracking system for customer feedback, making it easier to address concerns quickly and improve overall service satisfaction.
- Trained new couriers on best practices for handling delicate items and ensuring a positive customer experience.
- Deliver packages directly to home or office.
Bar owner
Peanut bar
09.2018 - Current
- Oversaw daily operations of a successful bar, managing bartenders while ensuring exceptional customer service and compliance with health and safety regulations.
- Increased customer numbers within the first year by implementing a targeted marketing strategy that included day events and themed nights, which attracted new customers and encouraged repeat visits.
- Established strong relationships with local suppliers which allows me to keep stock afloat.
- While improving profit margins.
- Work 6-7 days a week up to 14 hours a day between bartenders.
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility.
- Oversaw inventory management, optimizing stock levels for cost-effectiveness.
- Trained and mentored staff, fostering a collaborative work environment.
- Established vendor relationships, negotiating contracts for favorable terms.
Education
High School Diploma - CXC History, Religious Education
Bishop Gibson High school
Mandeville, ManchesterHigh School - CXC Mathematics, English
Winston Jones High
ManchesterCertificate of Technical Studies - Hospitality
Ebony Park Heart Academy
Tollgate, Clarendon Skills
- Operations Management
- Customer Service
- Health and Safety
- Compliance
- Time Management
- Event Management
- Relationship Building
- Staff Supervision
- Training and Development
- Customer Communication
Personal Information
- Date of Birth: 07/10/87
- Gender: Female
- Nationality: Jamaican
- Marital Status: Unmarried
Timeline
Courier service
Nostalgia courier service
11.2024 - Current
Bar owner
Peanut bar
09.2018 - Current
High School Diploma - CXC History, Religious Education
Bishop Gibson High school
High School - CXC Mathematics, English
Winston Jones High
Certificate of Technical Studies - Hospitality
Ebony Park Heart Academy