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TESSENIE SANDRINE SMITH
Montego Bay
Summary
Certified Housekeeper with 1+ years of hospitality experience maintaining 5-star cleanliness standards. Skilled in efficient room turnover, health & safety compliance, and guest satisfaction. Certified in Housekeeping by Heart Trust NTAand Supervisory Managment by University of the Commonwealth Caribbean (UCC). Reliable, detail-oriented, and thrives in fast-paced resort environments.
Overview
11
11
years of professional experience
Work History
Housekeeper
Shimmering Water
01.2026 - Current
- Maintain guest rooms and public areas to luxury resort standards.
- Execute daily cleaning: bed making, dusting, vacuuming, restocking amenities.
- Inspect rooms and report maintenance issues to ensure guest safety and comfort.
Housekeeper
Secrets Resorts And Spa
01.2025 - 12.2025
- Serviced suites in high-volume 5-star resort, meeting quality audit standards.
- Managed efficient room turnover during peak occupancy with strong attention to detail.
Promoter
Nestle Co. Ltd
01.2024 - 12.2024
- Developed and executed promotional strategies to enhance brand visibility and engagement.
- Analyzed consumer feedback to refine promotional approaches and improve customer experience.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Boosted product sales by demonstrating product features and benefits during promotional events.
Customer Service Rep
ACT
01.2023 - 12.2024
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining quality service standards and ensuring customer satisfaction.
- Trained new team members on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
Customer Service Agent
Tele performance
11.2021 - 07.2023
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes, enhancing overall service delivery and response times.
- Trained new agents on company policies and customer service best practices, fostering a knowledgeable workforce.
- Managed escalated issues by applying conflict resolution techniques, leading to improved customer retention rates.
Trainer / Shift Coordinator / Steward
Burger King
01.2015 - 12.2021
- Uphold strict cleanliness and food safety standards; trained staff on cleaning procedures.
Education
Housekeeping -
Heart Trust NTA (NCTVET)
01-2025
CXC - English B (2), Math (3), Principles of Business (3), Social Studies (3)
Calvary Baptist Evening Institution
01-2021
Supervisory Management -
University of the Commonwealth Caribbean
01-2017
Maldon High School -
Maldon High School
01-2008
Skills
Room & Facility Cleaning
Deep Cleaning & Sanitation
Linen Management
Health & Safety Compliance
Guest Services
Inventory Control
Time Management
Team Training
Chemical Handling
Certifications And Education
- Heart Trust NTA (NCTVET), 01/01/21, Housekeeping, Customer Service Level 3
- Maldon High School, 01/01/03, High School Diploma, 12/31/08
- Calvary Baptist Evening Institution, 01/01/20, CXC: English B (2), Math (3), Principles of Business (3), Social Studies (3), 12/31/21
- University of the Commonwealth Caribbean, 01/01/17, Supervisory Management
References
- Hopeton James, Operations Manager, Kensington District, Montego Bay, 368-1924
- Denisha Mitchell, Collections Supervisor, Bogue Hill District, 876 895-5429
Timeline
Housekeeper
Shimmering Water
01.2026 - Current
Housekeeper
Secrets Resorts And Spa
01.2025 - 12.2025
Promoter
Nestle Co. Ltd
01.2024 - 12.2024
Customer Service Rep
ACT
01.2023 - 12.2024
Customer Service Agent
Tele performance
11.2021 - 07.2023
Trainer / Shift Coordinator / Steward
Burger King
01.2015 - 12.2021
Maldon High School -
Maldon High School
Supervisory Management -
University of the Commonwealth Caribbean
CXC - English B (2), Math (3), Principles of Business (3), Social Studies (3)
Calvary Baptist Evening Institution
Housekeeping -
Heart Trust NTA (NCTVET)