Zavia Patterson
St Andrew
Summary
Experienced in managing advanced IT systems and infrastructure, leveraging strong analytical skills to optimize system performance and ensure top-notch security. Deep understanding of industry best practices and emerging technologies enables consistent delivery of reliable and innovative solutions. Proven track record in enhancing system efficiency, dedicated to driving organizational success through cutting-edge IT solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
INFORMATION TECHNOLOGIST II
Mona Information Technology Services
05.2017 - Current
- Assist in the management and maintenance of user profiles, file security, systems, policies and resources
- Assist with the deployment and commissioning of local area network infrastructure
- Devised and helped implement recommendations to prevent or solve various IT problems
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software
- Analyzes current systems and recommended updates or replacements, increasing productivity by 40%
- Improved user performance by providing training in hardware and software use
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support
- Enhanced workflows, web portals and other aspects of IT systems
- Provided timely technical support to end-users, resolving issues quickly and effectively.
- Monitored system performance regularly, identifying areas of concern and implementing appropriate fixes promptly.
- Developed user-friendly applications for increased efficiency and productivity within the organization.
- Spearheaded key technology projects from inception through completion, ensuring alignment with organizational goals throughout the process.
CUSTOMER SERVICE REPRESENTATIVE
Azan's Supercentre Limited
08.2015 - 08.2016
- Resolved customer's complaints by investigating problems; developing solutions and making recommendations to management
- Built and maintained relationships with new and existing customers
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - International Relations
University Of The West Indies, Mona
St Andrew01-2021
Skills
- Network Management
- Data-Driven Analysis
- Analytical Problem Solving
- Adaptability
- Time Management
- Desktop and laptop installations and repairs
- Network administration
- Remote technical support
- Help desk support
- Cybersecurity expertise
Certification
Microsoft IT Support Specialist
Timeline
INFORMATION TECHNOLOGIST II
Mona Information Technology Services
05.2017 - Current
CUSTOMER SERVICE REPRESENTATIVE
Azan's Supercentre Limited
08.2015 - 08.2016
Bachelor of Science - International Relations
University Of The West Indies, Mona
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