JEVONIE KITCHIN
Kingston,Jamaica
Summary
Dynamic and versatile professional with many years of experience across multiple industries, including warehousing, telecommunications, hospitality, and customer service. Each role—warehouse worker, lineman, 5-star hotel waiter, top foreign restaurant waiter, customer service representative, phone technician, phone salesperson, and phone store manager—has equipped me with a unique blend of skills and insights. Known for my meticulous attention to detail, strong work ethic, and exceptional problem-solving abilities, I excel in inventory management, customer satisfaction, and technical support. My leadership style is collaborative and empowering, driving teams to achieve outstanding results. With a passion for continuous improvement and a knack for adapting to new challenges, I am committed to delivering excellence in every endeavor.
Overview
8
8
years of professional experience
Work History
Store Manager (Promoted)
Phonestock Ltd.
08.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Cell Phone Sales Representative (Promoted)
Phonestock Ltd.
01.2022 - 08.2022
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
- Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Delivered informative product presentations during staff meetings, ensuring all team members were well-versed in the current offerings.
Phone Repair Technician
Phonestock Limited
05.2021 - 08.2022
- Enhanced customer satisfaction by providing timely and efficient phone repair services.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Stayed up-to-date on industry trends and emerging technologies to provide relevant solutions for customers'' phone problems.
- Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
Customer Care Representative
Advanced Call Center Technologies LLC
05.2020 - 05.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
Customer Service Representative (Delta Airlines)
Conduent
01.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Restaurant Waiter
Hard Rock Cafe Jamaica
02.2019 - 12.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Hotel Waiter
Hyatts Ziva & Zilara Rosehall Hotel
10.2018 - 12.2019
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
Lineman
Gordon's Construction
05.2017 - 09.2018
- Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.
- Contributed to positive teamwork dynamics by effectively communicating with colleagues and supervisors throughout project lifecycles.
- Removed old poles and hardware and replaced with new equipment.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Assisted with constructing new power lines by using appropriate tools and equipment.
Warehouse Worker
Top Mart Warehouse
02.2016 - 04.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
Cornwall College
Montego Bay, Jamaica07.2015
Skills
- Inventory Control
- Store Merchandising
- Problem Solving
- Sales professional
- Customer Service
- Operations
- Menu Memorization
- Food safety awareness
- Hardware Repair
- Troubleshooting skills
- Hand and power tools
Timeline
Store Manager (Promoted)
Phonestock Ltd.
08.2022 - Current
Cell Phone Sales Representative (Promoted)
Phonestock Ltd.
01.2022 - 08.2022
Phone Repair Technician
Phonestock Limited
05.2021 - 08.2022
Customer Care Representative
Advanced Call Center Technologies LLC
05.2020 - 05.2021
Customer Service Representative (Delta Airlines)
Conduent
01.2020 - 02.2021
Restaurant Waiter
Hard Rock Cafe Jamaica
02.2019 - 12.2019
Hotel Waiter
Hyatts Ziva & Zilara Rosehall Hotel
10.2018 - 12.2019
Lineman
Gordon's Construction
05.2017 - 09.2018
Warehouse Worker
Top Mart Warehouse
02.2016 - 04.2017
High School Diploma -
Cornwall College
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