Summary
Overview
Work History
Education
Skills
reference
Timeline
Generic
Oshick miller-mckenzie

Oshick miller-mckenzie

White house, Westmoreland

Summary

To enhance my working ability as a excellent team player and a positive role model. To work in an environment where I positively contribute to the accomplishment of goals whilst utilizing learned skills of serving customers to the highest standard of customer service. Outgoing individual with passion for people and high-quality products. Demonstrates polished presentation, active listening and rapport building skills. Proactive collaborator keen to join ambitious team.

Overview

6
6
years of professional experience

Work History

Waitres/server

Sandals montego
12.2021 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waitress/server

Riu reggae Montego Bay
05.2018 - 05.2021
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Met with chef to review daily specials and menu changes.
  • Informed customers about daily and seasonal specials.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new servers on restaurant policies and procedures.

Education

Heart Certificate - Hospitality Services And Other Villas Level 2

Heart Trust Nta
clarendon
03.2017

Cxc's -

Edwin Allen High School
Clarendon
06.2016

Skills

  • High-Volume Dining
  • Upselling Techniques
  • Fine Dining
  • Guest Relations
  • Menu Presentation
  • Tableside Service

reference

available upon request

Timeline

Waitres/server

Sandals montego
12.2021 - Current

Waitress/server

Riu reggae Montego Bay
05.2018 - 05.2021

Heart Certificate - Hospitality Services And Other Villas Level 2

Heart Trust Nta

Cxc's -

Edwin Allen High School
Oshick miller-mckenzie