Jade-Ann Bradley
St.Mary
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences in the servuce industry. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Team Member/ Counter Attendant
Mother's Enterprise Limited
06.2023 - Current
- Successfully manages the day-to-day operations of a busy fast food restaurant
- Always mindful of dining floors safety, cleanliness, comfort for customers and safety considerations when handling fo
- Provides excellent customer service
- Help manager train new serving staff
- Cleans and resets tables promptly and efficiently for incoming customer's
- Helps to prepare ingredients and assists with cooking
Waitress/ Server
Jewel's Dunn's River Beach Resort & Spa
12.2021 - 05 2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
House Cleaner
Spanish Court Hotel (Jamaica)
07.2018 - 09.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
Certificate - Customer Service Representative
Clonmel's Skill Training Center
06.2023
Diploma -
St. Mary High School
07.2017
Skills
- Communication Skills
- Time Management Skills
- Detail- Oriented
- Customer Service Skills
- Cultivated warm relationships with regular customers
References
- Available upon request
Timeline
Team Member/ Counter Attendant
Mother's Enterprise Limited
06.2023 - Current
Waitress/ Server
Jewel's Dunn's River Beach Resort & Spa
12.2021 - 05 2023
House Cleaner
Spanish Court Hotel (Jamaica)
07.2018 - 09.2021
Certificate - Customer Service Representative
Clonmel's Skill Training Center
Diploma -
St. Mary High School