Shakeedah Lee
Certified English Teacher
Montego Bay,Saint James
Summary
Energetic ESL Instructor experienced in teaching children and adults from diverse range of cultures and ethnic backgrounds. Excellent record of achieving reading, writing and speaking functions in student performance within set goal periods. Confident in delivering results-focused teaching for consistent, measurable academic achievement. Easily manages both large and small classes using adaptable strategies that appeal to diverse personalities, backgrounds and learning types. Accustomed to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility.
Overview
2
2
years of professional experience
Work History
Customer Service & All-Access Supervisor
Unagi Inc.
Oakland , California
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided back up for customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
English as a Second Language Teacher
Independent
Online
10.2021 - 12.2021
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Documented student attendance and progress against goals.
- Created monthly academic status reports based on in-depth student evaluations.
English Language Teacher
Clever Kids Academy
Brown's Town , Saint Ann
07.2014 - 06.2015
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Planned lessons for classroom of 20 students.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Tutored and assisted students to help with English language comprehension and mastery.
Education
CERTIFICATE - English-as-a-Second-Language Education
International TEFL Organization
Online 10.2021 - 10.2021
CERTIFICATE - Effective Time Management & Professional Effective
Structuralia
Madrid, Spain 01.2020 - 03.2020
CERTIFICATE - Supervisory Management
School of Higher Education
Trinidad 10.2020 - 10.2020
Skills
Exceptional customer service
Leadership
Communication
Vocabulary Enrichment
Interactive Teaching
Fluent in English
Extensive English grammar knowledge
Timeline
English as a Second Language Teacher
Independent
10.2021 - 12.2021
CERTIFICATE - English-as-a-Second-Language Education
International TEFL Organization
10.2021 - 10.2021
Customer Service & All-Access Supervisor
Unagi Inc.
02.2021 - Current
CERTIFICATE - Supervisory Management
School of Higher Education
10.2020 - 10.2020
CERTIFICATE - Effective Time Management & Professional Effective
Structuralia
01.2020 - 03.2020
English Language Teacher
Clever Kids Academy
07.2014 - 06.2015
Singing, Songwriting, Teacher, Helping others
I enjoy helping others, Teaching is my passion and I enjoy writing songs and singing. I try to incorporate singing a lot into my English lessons it definitely helps.
Singing, Songwriting, Teacher, Helping others
I enjoy helping others, Teaching is my passion and I enjoy writing songs and singing. I try to incorporate singing a lot into my English lessons it definitely helps.