RUANDREA COLEY
Kingston
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with seven years history of successful industry performance.
Overview
13
13
years of professional experience
Work History
Business to Business Manager
Pricesmart
12.2022 - Current
- Management of Business Services Department
- Maintained records related to sales, returns and inventory availability.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to build rapport and loyalty.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Accounting (profit & loss)
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Skills in AS400,Microsoft office Suite, DOMO and other systems within PSMT
Sales Consultant
Yello Media Jamaica
10.2019 - 12.2022
- Created detailed sales presentations to communicate product features and market data.
- Maximized customer retention by resolving issues quickly.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Administrative Manager
L&D Trucking
06.2019 - 04.2022
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Schedule fleet maintenance,licensing, renewals of documents
- Proactively identified and solved complex problems that impacted management and business direction.
- Maintained accurate driver information for haulage scheduling.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Sales & Marketing Manager
Greenscape Environmental Services
06.2019 - 04.2022
- Maintained records related to sales, returns and inventory availability.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to build rapport and loyalty.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Financial Advisor
Pinnacle Insurance Brokers
11.2020 - 05.2021
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Performed due diligence and valuation processes.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Sales Executive
Exceptional Maintenance Limited
12.2018 - 10.2019
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led projects and analyzed data to identify opportunities for improvement.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used Software to maintain company database with essential account and sales information.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Representative
Advertising Seats
03.2018 - 12.2018
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Route Driver & Sales Representative
RARDAL Wholesale & Retail
02.2013 - 03.2018
- Inspected and loaded delivery trucks and picked up customer returns.
- Processed payments, made change and provided receipts.
- Maintained client relationships for Number years and cultivated Number of new, long-lasting relationships.
- Received, counted and inspected inventory for delivery.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by Number%.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor Of Business Administration - Marketing And Accounting
The University of Technology Jamaica
11-2020
Associate Of Applied Science - Navigation
Caribbean Maritime Institute
01-2013
CXC CAPE - The Arts
DeCarteret College
07-2011
CXC/CSEC - ARTS
Bishop Gibson High School For Girls
06-2009
Skills
- B2B sales
- Time management
- Prospect qualification
- Lead prospecting
- Sales expertise
- Problem solving strength
- Interpersonal communication skills
- Operational leadership
- Operational oversight
- Cross-functional collaboration
- Documentation and reporting
- Microsoft Office Suite, DOMO, AS400,DQS and others used internally in PSMT
Timeline
Business to Business Manager
Pricesmart
12.2022 - Current
Financial Advisor
Pinnacle Insurance Brokers
11.2020 - 05.2021
Sales Consultant
Yello Media Jamaica
10.2019 - 12.2022
Administrative Manager
L&D Trucking
06.2019 - 04.2022
Sales & Marketing Manager
Greenscape Environmental Services
06.2019 - 04.2022
Sales Executive
Exceptional Maintenance Limited
12.2018 - 10.2019
Sales Representative
Advertising Seats
03.2018 - 12.2018
Route Driver & Sales Representative
RARDAL Wholesale & Retail
02.2013 - 03.2018
Associate Of Applied Science - Navigation
Caribbean Maritime Institute
CXC CAPE - The Arts
DeCarteret College
CXC/CSEC - ARTS
Bishop Gibson High School For Girls
Bachelor Of Business Administration - Marketing And Accounting
The University of Technology Jamaica