CHRISTINE GORDON
Falmouth
Summary
Enthusiastic and reliable professional dedicated to delivering exceptional customer service and crafting unforgettable dining experiences for restaurant patrons. Proficient in anticipating customer needs, promptly addressing complaints, and resolving issues with efficiency. Demonstrates unwavering focus and a positive attitude even in high-pressure situations and fast-paced environments.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Housekeeping Room Attendant
Hilton Grand Vacations Club
12.2023 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Server
Courtyard by Marriott Portland Airport
04.2023 - 10.2023
- Greeted members and guests warmly upon arrival and provided menus and beverage lists
- Took food and beverage orders accurately, served food and drinks promptly and ensured correct presentation and temperature
- Anticipated and fulfilled guest needs, including special requests and dietary restrictions
- Processed payments accurately and efficiently, handling cash, credit card transactions, and member accounts
Server
Royalton White Sandals
06.2016 - 10.2020
- Provided table service to restaurant guests, taking orders, delivering food and beverages, and ensuring guest satisfaction
- Memorized daily specials, promotions, and menu items to provide recommendations and upsell opportunities
- Assisted with restaurant setup and breakdown tasks, including setting tables, stocking supplies, and cleaning dining areas
- Handled guest inquiries, complaints, and feedback in a professional and courteous manner, processed payments accurately and efficiently
Server
Hyatt Ziva/Zilara
05.2016 - 05.2017
- Served food and beverages promptly with focused attention to customer needs.
- Anticipated and fulfilled guest needs, including special requests and dietary restrictions
- Processed payments accurately and efficiently, handling cash, credit card transactions, and member accounts
- Greet and seat guests in a courteous and timely manner, providing menus and assisting with menu selections
- Provide attentive and personalized service throughout the dining experience, anticipating guests' needs and preferences
Trainer | Server
Half Moon
01.2015 - 03.2015
- Provided exceptional service to restaurant guests, including greeting customers, taking orders, serving food and beverages, and handling payments
- Demonstrated proficiency in menu knowledge, upselling techniques, and customer engagement, resulting in consistently high customer satisfaction scores
- Conducted training sessions for new and existing restaurant staff, covering topics such as service standards, product knowledge, and POS system usage
- Provided ongoing coaching and support to trainees, offering feedback, encouragement, and guidance to promote skill acquisition and performance improvement
Education
High School -
Cedric Titus High School
09.2009 - 06.2014
Certificate -
Carl's Practical Waitering & Home Craft
01.2014 - 12.2014
Certificate -
Half Moon
01.2015 - 03.2015
Skills
- Effective Communication
- Sanitization procedures
- Analytical Problem-Solving
- Team collaboration
- Task prioritization
- Hospitality service expertise
- Multitasking and Observational
- Flexibility and Adaptability
- Customer Service and Support
- Inventory Management
- Safe food handling
Certification
Waitering Certificate
Professionaldevelopmentachievements
- Most Punctual Staff of the Year
- Food Handlers and Tips Training
Timeline
Housekeeping Room Attendant
Hilton Grand Vacations Club
12.2023 - Current
Server
Courtyard by Marriott Portland Airport
04.2023 - 10.2023
Server
Royalton White Sandals
06.2016 - 10.2020
Server
Hyatt Ziva/Zilara
05.2016 - 05.2017
Trainer | Server
Half Moon
01.2015 - 03.2015
Certificate -
Half Moon
01.2015 - 03.2015
Certificate -
Carl's Practical Waitering & Home Craft
01.2014 - 12.2014
High School -
Cedric Titus High School
09.2009 - 06.2014
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