Zaria Williams
Greater Portmore
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Toll Collector
Jamaica North South Highway
Caymanas, St Catherine
12.2025 - Current
- Awarded Top Toll Collector (Firs Quarter) for high accuracy, minimal discrepancies, and perfect attendance
- Collected tolls efficiently, ensuring accurate cash (local and foreign currency) handling and daily reconciliation.
- Trained new staff on toll collection processes and customer interaction protocols.
- Maintain compliance with operational procedures and safety standards while reporting violations, incidents, and discrepancies to supervisors
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Senior Logistics Coordinator
ET Transport
07.2023 - 11.2024
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Analyzed transportation routes to improve delivery times and minimize costs.
- Trained new hires on clearance processes and software systems
- Managed logistics operations including dispatch, customs documentation, and shipment coordination
- Coordinated drivers, deliveries, border documentation, processed driver payments and operational fees accurately
HR Assistant
Sutherland Global
01.2020 - 06.2023
- Coordinated employee training sessions, ensuring compliance with company policies and procedures.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Facilitated employee relations investigations and managed disciplinary procedures.
- Managed cross-departmental projects focused on improving HR processes to support overarching organizational goals.
- Processed employee termination paperwork at direction of supervisory staff.
Customer Service Agent
Ibex Global
05.2017 - 12.2020
- Managed escalated issues, effectively mitigating customer dissatisfaction and enhancing service quality.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Evaluated customer needs and delivered personalized product recommendations to optimize buying experience.
- Managed comprehensive customer records and call logs to support effective communication and service delivery.
Education
High School Diploma -
Gaynstead High School
KingstonSkills
- Multitasking proficiency
- Money handling
- Toll Operations
- Accurate data entry
- Interpersonal communication skills
- Analytical problem solving
- Effective team leadership
- Logistics Coordination
- Inventory Control
- Logistics coordination
- Excel proficiency
- Efficient route planning
Timeline
Toll Collector
Jamaica North South Highway
12.2025 - Current
Senior Logistics Coordinator
ET Transport
07.2023 - 11.2024
HR Assistant
Sutherland Global
01.2020 - 06.2023
Customer Service Agent
Ibex Global
05.2017 - 12.2020
High School Diploma -
Gaynstead High School